Shipping and returns
Shipping
We ship within the United States only, and it's free. Every set is made to order in Phnom Penh after you pay, flown to our US warehouse with its batch, then posted to you by USPS with tracking.
| Order by | Arrives by |
|---|---|
| December 20, 2026 | January 22, 2027 |
| January 11, 2027 | February 11, 2027 |
| February 10, 2027 | March 12, 2027 |
If we're going to miss your date, we'll email you before it passes with a new date and a free way to cancel.
Returns and exchanges
- Cancel for a full refund until your batch's order date closes.
- Exchange a piece for another size within 30 days of delivery if it's unworn and unwashed and still has its labels. We make the new size in the next batch and post it for free. You pay to send the first one back.
- If a piece is faulty or not what you ordered, email us a photo within 30 days. We'll replace or refund it, with postage paid both ways.
- Pieces with names stitched on can't be returned unless they're faulty.
Please email hello@cassiene.com with your order number before sending anything back. The details are in our shipping policy and refund policy.